Terms and Conditions
Effective Date: November 17, 2024
Welcome to Pitmaster BBQ Services. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Services Provided
Pitmaster BBQ Services offers professional BBQ grill cleaning and premium grilling fuel sales to customers in Tomball, Spring, The Woodlands, and surrounding areas in Texas.
2. Appointment Scheduling and Cancellations
• Scheduling: Appointments can be scheduled through our website, by phone, or via email.
• Cancellations: To cancel or reschedule, please notify us at least 24 hours in advance. Late cancellations may incur a fee.
3. Pricing and Payments
• Pricing: Service prices are listed on our website and are subject to change.
• Payments: Payment is due upon completion of services. We accept cash, credit/debit cards, and other specified methods.
4. Customer Responsibilities
• Access: Ensure clear access to the grill area on the scheduled service day.
• Utilities: Provide access to water and electricity if required for the service.
5. Limitation of Liability
While we strive for excellence, Pitmaster BBQ Services is not liable for:
• Pre-existing damage to grills.
• Damage due to improper use or maintenance by the customer.
• Delays or failures caused by events beyond our control.
6. Warranties and Guarantees
We guarantee satisfaction with our services. If issues arise, contact us within 48 hours, and we will address them promptly.
7. Use of Website
• Content: All content on our website is for informational purposes. Unauthorized use is prohibited.
• Links: Our website may contain links to third-party sites. We are not responsible for their content or practices.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect and use your information.
9. Changes to Terms and Conditions
We may update these terms periodically. Changes will be posted on our website with the effective date. Continued use of our services constitutes acceptance of the revised terms.
Refund Policy
Effective Date: November 17, 2024
At Pitmaster BBQ Services, we are committed to providing exceptional BBQ grill cleaning services and premium grilling products. To maintain the highest standards and ensure clarity, we have established the following No Refund Policy:
1. Services Rendered
• Final Sale: All services provided are considered final upon completion. Once a service is rendered, no refunds will be issued.
2. Products Sold
• Non-Returnable Items: Due to the nature of our products, including but not limited to grilling fuels and accessories, all sales are final. We do not accept returns or exchanges, and no refunds will be provided.
3. Customer Satisfaction
• Service Quality: If you are dissatisfied with a service provided, please contact us within 48 hours of the service date. We will make reasonable efforts to address your concerns and ensure your satisfaction.
4. Exceptions
• Defective Products: In the unlikely event that a product is defective, please notify us within 7 days of purchase. We will assess the issue and may offer a replacement at our discretion.
By engaging our services or purchasing our products, you acknowledge that you have read, understood, and agree to this Refund Policy.
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